June 2, 2021 at 11:11 pm #63070Caitlin ComptonParticipant
I’ve recently been running into a problem when I’ve been trying to launch Adobe Creative Cloud or Adobe Lightroom Classic. I can’t use the programs at the moment due to this issue.
It’s been coming up with these error messages when I try to open them. (1st and 2nd attachments)
After a bit of research online, it appears as though the only way to fix this error is to uninstall and then reinstall the apps. So, I went to uninstall Lightroom on my computer, by going to the ‘control panel’, ‘programs’, ‘uninstall programs’ but after clicking the uninstall button nothing happens. I then tried to uninstall the ‘Creative Cloud’ app, but then I got this error message. (3rd attachment)
So after more research, I came across an article that said to use the ‘Adobe Creative Cloud Cleaner App’ when this problem occurs. Before I go ahead and try to sort out how to use that, I just wanted to check to see if anyone else has ever come across this issue? And how did you solve it? I’m a bit hesitant to use the Cleaner App as it came up with warnings about losing information etc and needing to take backups. So, I would rather avoid all that if possible, but I guess it might be necessary. 🙂June 3, 2021 at 10:22 am #63074Ezra MorleyModerator
I’ve never used Creative Cloud, but it looks like the issue is actually a missing file from Microsoft Visual C++ Studio Code, which is required by lots of different programs in Windows. Make sure Windows Update is up to date, and if that doesn’t fix the problem, you might want to try installing the latest version of MSVC from here: https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads. Try the x64 version first, and if that doesn’t work, then try the x86 version as well.
The bigger question, though, is why all of a sudden is this error occurring? It might not hurt to run a virus scan and make sure that there aren’t bigger issues going on behind the scenes. Perhaps it’s a botched Windows Update, or some other rogue software deleted stuff that it shouldn’t have. @lenspirationlydia can sympathize with your troubles I think. 🙂
And yes, it’s definitely a good idea to make sure your LR catalog is backed up!
Don’t hesitate to ask more questions, or report progress or failures; I’ll be happy to look into it further if you’re still having trouble after trying the steps above.June 7, 2021 at 2:07 am #63098Caitlin ComptonParticipant
@buddingphotographer, thankyou for you help. The problem is solved!
So, I started off with updating Windows. That didn’t solve the problem. So I went and downloaded the x64 version of MSVC. I was then able to open Lightroom and use that without any issues. But I still had error messages popping up for Creative Cloud and I couldn’t access that app. So, I then tried the x86 version. And everything is working properly and there’s no more error messages! I did run a virus scan as well, but everything appeared to be fine. Very pleased that it was such a simple solution!
As to why it just started happening, I really have no idea. The strange thing is that about 2 months ago, I was having this issue. I didn’t use either Creative Cloud or Lightroom for a number of weeks. And then when I used it again, it worked for that day. But then the next day, when I tried it, all the error messages popped up again, making the app inaccessible. So I don’t know why that was the case.
Anyway, as far as I know, everything is solved now. 🙂June 7, 2021 at 9:11 am #63099Ezra MorleyModerator
Wonderful! Glad it was such an easy fix. 🙂 I was happy to help!June 7, 2021 at 10:27 am #63102
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