November 9, 2020 at 11:43 am #55109Lydia BennettParticipant
I’ve recently been having trouble with Lightroom and Photoshop asking me to sign in when I open. I noticed it started to happen pretty soon after my computer had an update, but I’m not sure if that’s connected or not. At first it seemed somewhat sporadic, but after a while it would ask me to sign in every single time I opened LR.
I updated Lightroom, but it still would ask me to sign in. (I didn’t update any other LR CC apps)
I signed out of Lightroom and my Creative Cloud desktop app, and that seemed to help…it stopped asking me to sign in every time, but it hasn’t stopped it altogether. I haven’t yet figured out the differentiating factors that cause it to ask me to sign in vs just opening like it used to, so that makes it a little harder to troubleshoot.
Any help would be appreciated!November 11, 2020 at 4:22 pm #55151Ezra MorleyModerator
Sorry, I don’t use CC, but here’s an article I found that gives several things to try: https://helpx.adobe.com/manage-account/kb/troubleshoot-creative-cloud-sign-out-sign-in.htmlFebruary 4, 2021 at 3:11 pm #58564Ezra MorleyModerator
OK, so just a follow-up here… I worked with Lydia on this issue for a few weeks before we finally found a (hopefully) permanent solution.
Lydia followed all the steps in the Adobe help article I linked to above with no success. She tried various other “fixes” proposed in help forums and followed suggestions by others with similar symptoms to no avail. Nothing seemed to work. LR (and PS) would persistently lose authentication and require signing in every day or two. At that point we were troubleshooting it as an Adobe issue…
Finally, however, Lydia gave me a clue that put us on the right track! The issue was not confined solely to Adobe products! Google Drive wouldn’t stay signed in either, and other websites that normally stayed signed in seemed to require a password more often than normal as well. She wondered if it might have been a Windows Update that triggered the issue, so we went back to Windows Update’s history and identified the culprit:
Feature Update to Windows 10, version 2004.
A quick online search about “windows 2004 update” and “password” found me the answer: a bug in the Windows 2004 update that causes some random machines to get “password amnesia”, and a bit more digging turned up a workaround to take care of the issue until Microsoft fixes the bug! (UPDATE: Microsoft just released a patch for this issue in KB4598291)
Addresses an issue in which using local Service for User (S4U) affects Data Protection API (DPAPI) credential keys and causes users to sign out unexpectedly.
So if anyone else has issues with strange sign-in/authentication issues, be sure to check whether you have the Windows 2004 feature update, and the patch (KB4598291) that fixes the issue.February 6, 2021 at 4:57 pm #58785James StaddonKeymaster
So glad you finally found a solution to that problem! It certainly baffled me. I learn from it to not have such a narrow focus on bugs, and see if there might be other issues happening on the same machine.
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